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Terms and Conditions


The information below is covered by UK consumer protection legislation and English law.
When you use this website and/or place and order on this website you have agreed to the following terms and conditions and are legally bound by them..
You agree that at any time and Tunnelight Ltd and any associated entities may change their service. You further agree that Tunnelight Ltd shall not be liable to you or any third party for any amendment, suspension, or discontinuation of the service or interruption in access to the website.

Orders and Payment

Tunnelight Ltd offers secure, encrypted and password-protected on-line shopping facilities for your peace of mind. The padlock will appear in your top address bar when you are inputting secured information.
We accept credit and debit card payment using the Stripe secure payment gateway. Your data is dealt with by your bank via this gateway and is 100% secure.
We currently only accept payment in British Pound, customers ordering from outside the UK may be charged a surcharge by their card issuing banks for converting Sterling into their local currency, we will not be liable or accountable if this occurs.
If we are unable to fulfil your order either for operational or logistical reasons we reserve the right to cancel your order. In this unfortunate instance you will be notified by email at the earliest opportunity and your payment will be refunded in full.
When you place and order on , you are fully responsible for ensuring the details provided in the order are accurate, Tunnelight or will not be responsible for any errors inputted by you.
If the item that you have ordered is a made-to-order product or is not in stock we will contact you with an expected delivery date and will contact you again when your item is ready to be dispatched.
Stock items are normally dispatched by return using a courier, but please allow 7 business days for receipt.
We do not accept returns on made to order, custom made or bespoke items as they has been made individually for you.
If you are ordering from outside the United Kingdom we advise you to check with the rules of your country before placing an order as we will not be responsible if the product is held by customs in your country. We are not responsible for and cannot refund any customs charges that may be levied on your order.


Product information

We describe all products that are available for purchase from Tunnelight or on as accurately as possible.
While we make every effort to ensure that colours are realistic, due to the constraints of printing and digital reproduction on different browsers and computer hardware, we cannot guarantee an exact colour match. Please be aware that the actual colours and finishes on screen may be different to that of your ordered product.
We take every care to ensure descriptions and measurements are accurate, however slight variations may occur. Packaging can also vary from what is shown.
When an item is made from natural products, i.e. wood or stone etc, it is not possible to guarantee items will have exactly the same colour, shade and pattern or finish as items viewed on the website due to the inherent nature of such products.
Each of the glass items available for purchase on our website are unique and as such may be different from the product depicted. Imperfections in handmade glass are considered distinguishing features of craftsman work, which makes each piece unique. Glass undergoes a thermal treatment that may cause some very slight imperfections. These are considered normal and acceptable in quality.

Our prices are displayed on the website and are subject to change from time to time.



Please see the page on delivery to understand the services we offer and the relevant charges.

Customers are responsible for providing us with accurate delivery information.

Should a delivery fail repeatedly due to reasons other than faults of our part, we reserve the right to cancel the
order. In this instance, we will not refund the delivery charge to the customer.


Right to Cancel

You have the right to cancel an order of non made-to-order or bespoke items before it is delivered to you. We will only accept cancellation notification from the same email address of your account.


Right to Return and Refund

You have the right to return damaged goods to us and seek a full refund provided that you follow the return procedure set out on the website and provide us with photographic evidence of the damage. The process has to be initiated within 3 days after the delivery of the product and please note that we cannot refund goods that have been damaged whilst in your care.

You will need to keep the original packaging if your item has been damaged in transit.

You also have the right to return the product to us for a refund within 7 working days of delivery of the product provided that you follow the return procedure set out on the website. You will not be refunded the original delivery charge for an undamaged product return and you will be responsible for returning the product to us in its original condition and packaging at your own cost. We reserve the right to decline issuing a refund if the product returned is not of satisfactory condition.

All international refunds will be refunded for the equivalent amount taken in pounds sterling on the original order. Due to fluctuations in the currency exchange rate this may result in a difference between the refunded amount and the original price.


Data Protection

We will take all reasonable care to keep the details of your order and payment secure. However, in the absence of negligence on our part, we cannot be held responsible for any loss you may suffer if a third-party initiates an unauthorised access to any data you provide when accessing or ordering from


Use of the Product

We provide sufficiently clear instructions on the assembly and use of our products. If a product requires assembly, we will state on each product page. Full assembly instructions are provided in the box with each product. Tunnelight Ltd or Medklinn will not be held responsible for any loss or injury suffered because of the misuse of our products.


This Website

We reserve the right to:
▪ Change, suspend or discontinue any aspect of the website, including the availability of any features,
information, database or content, or to restrict access to parts or all of the website without notice;
▪ Modify or withdraw this website (or any part thereof), either temporarily or permanently, with or without
notice to you and you confirm that we shall not be liable to you or any third party for any modification to or
withdrawal of the website;
▪ Change the Terms & Conditions of use from time to time, and your continued use of the website (or any part
thereof) following such change shall be deemed to be your acceptance of such change. It is the user’s
responsibility to check regularly to determine whether the conditions have been changed, and
▪ Change product specifications, product prices, and product availability at any time. All prices and descriptions
supersede all previous publications.


Liability Disclaimer

The total liability for any claim shall not exceed the price of the goods supplied by Tunnelight Ltd or to the customer.

Tunnelight shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon Tunnelight Ltd by statute. Tunnelight Ltd cannot accept any liability for a failure to comply with instructions specifically stated on the website or in the product description accompanying the product.

We endeavour to check the accuracy of the information on this site. However, we do not warrant that such
information will be free of error and the user acknowledges that information, products and services published on
this website may include inaccuracies and typological errors. If the goods do not on receipt by you substantially
meet the description on this website you are entitled to return the goods to us.

Liability Disclaimer
We shall have no liability for delays or failures in delivery or performance resulting from force majeure, including but not limited to, war, demands or requests of government authorities, strikes, pandemics, shortages of labour, fuel, power, raw materials, late or defective performance or non-performance by suppliers, transportation disruptions, inability to ship or other causes, beyond our reasonable control.
The law of England and Wales governs these terms of use. The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, these terms or to a visit to our website although we retain the right to bring proceedings against any breach of these conditions in the relevant country.