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Privacy Policy

The purpose of this statement is to set out how we use personal information we may obtain about you. By using the TUNNELIGHT. NET web site or generally you agree to this use.


When you use this site, you will be asked to provide certain information such as your contact details. This information will be collected and processed by us. We are registered with the ICO as a Data Controller.



We only collect data which is necessary for its purpose for example the information you provide when making an order. Data we collect includes, Personal details like name and delivery address when you register an account or place an order; Payment information when you place an order (payment information will not be stored. See section 8 for further information on payment security); Contact information and preferences when you register your interest in our marketing communication; Information about your browser, device, and the path you take through our website when you visit.
Some of this data is collected by us, and some is collected through a third-party pixel placed on our site by one of our marketing partners.



We only ever use your personal information for the reason it was collected, either with your consent, to perform a contract with you, or where we have a legitimate interest (where our interests do not override yours) to do so. For example, To register you with an account on our website; To fulfil an order and to deliver your items; For the prevention and detection of fraud; Where you permit us to do so, we will email you about products and services that we consider may be of interest to; To administer any prize draws or competitions you may enter.



Where we have collected your data in relation to an account sign up, the information we process will be based on the legitimate interest we have in administering that account to enable you to safely access your order history and the personal details you have provided us with.
Where data has been collected in relation to an order, it will be processed by necessity of entering into a contract whereby the payment you provide requires us to fulfil your order request, in which case we will only collect data which is necessary to fulfil and deliver your order.
Where data has been collected in relation to marketing, we rely on your consent.



If you have indicated that you’d like to be contacted for direct marketing purposes, we rely solely on your consent. Data collected in line with your marketing preferences, like name and email address will only be used to personalise your communications, including sending you content which we think is relevant to you. You have the right to withdraw your consent to receive email communications at any time. This may be done by using the unsubscribe link provided in electronic communications.



We will never sell your personal data. We may share information about you to the following, who may use it for the same purposes as set out in section 3 of this policy, Employees and agents of to administer any accounts, products and services provided to you by now or in the future; Anyone to whom we transfer or may transfer our rights and duties under our agreement with you, in particular order fulfilment, and payment service providers; Data processors, such as our data analytics tools and marketing partners. We may also share your information if we have a duty to do so or if the law allows us to do so.



Data security is particularly important to us and is at the centre of our business culture and practices. We take all reasonable steps to protect your personal details against abuse both in our technology systems and in our staff procedures.
We process and store data digitally within secured databases and limit which staff have access to the data.
Those who have the privilege of handling personal data receive regular data protection training and must abide by a strict code of conduct for data-management.
We comply with the Payment Card Industry (PCI) and Data Security Standard (DSS) and will never store your card details. All credit card details relating to transactions are managed securely to our payment provider.
On our website, we use the Secure Sockets Layer (SSL) protocol to encrypt the data between your browser and our servers to ensure the security of your details.
We cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.



The General Data Protection Regulation set out by the European Union and UK sets out stringent policies on how companies may use your data. These are designed to give you the utmost control of your personal data. Your rights are described below, The right to access all the personal data we hold on you and to receive a copy of that data without the obligation to pay a fee; The right to the rectification of any inaccurate personal data we are processing, and have any incomplete set of data completed; The right to have your data erased from our system in some circumstances such as it’s no longer necessary for the purpose for which it was collected; The right to restrict the processing of your personal data if it is incorrect or no longer needed; The right to object to the processing of your personal data for direct marketing purposes; The right to withdraw your consent from electronic marketing; The right to transmit the personal data you have provided us with to another service provider. Where you request the erasure of your data, we retain the right to continue processing it in some cases, such as for fraud detection, for statistical purposes, or to suppress the data from being used again. Where one of these situations apply, we will only retain the absolute minimum amount of data and the record will be purged of any personal identifiers where possible.



A cookie is an element of data that a website sends to your browser, which may then be stored on your system. Cookies allow us to understand who has seen our webpages, so that we can determine how frequently particular pages are the most popular. Under the General Data Protection Regulation, a cookie is classed as personal data.



If you have questions regarding this statement or our handling of your personal information, please Contact Us. We will promptly address your concern and strive to reach a satisfactory resolution.


Changes to this privacy statement

We will regularly review this Privacy Policy, updating it when necessary to reflect changes in the law or otherwise. Future changes will be posted on this page and you will be notified of any significant amendments by e-mail. The Privacy Policy was last updated in February 2021.

Last Update November 2017